Checking the router's Internet Protocol (IP) address is the key starting point — it tells you whether the problem is with the router itself or the modem. Video guides are also available below. If you work through all the steps and still need help, you can reach out through the. If you're not getting an internet connection, check your internet equipment before you troubleshoot anything else. Your fiber optical network terminal (ONT), modem, or gateway provides LEDs letting you know the status of your internet (wide area network, or WAN) and home network (local area. These troubleshooting steps are for users who have already completed the initial setup but still cannot get internet access through their router. The good news is that there are a few clear indicators you can look for to find out if you're enjoying the lightning-fast benefits of fiber, and you don't have to be a tech expert. The simplest place to start is with your monthly internet bill. Most internet service providers (ISPs) clearly label. Now that we have a basic understanding of the roles of the router and modem, let's move on to the troubleshooting process. In addition to working from.
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